EzyTimerSupport
Fastest support path: run the tray Run Show Ready check…, then use Save diagnostic report… before emailing support.
Quick fixes
EzyTimer camera missing in Zoom or Teams
Start EzyTimer first, reopen the meeting app camera selector, then choose EzyTimer. If it still does not appear, use tray Reset camera system….
Timer display or overlay looks stale
Run Run Show Ready check…, open the controller, and confirm the display/overlay is connected before the show.
License activation failed
Check internet access, confirm the key was pasted correctly, then email support with your masked license status and diagnostic report.
Update check failed
Visit the changelog and release manifest directly, or try again when online.
Before emailing support
- Open the EzyTimer tray menu.
- Choose Run Show Ready check… and note which item needs attention.
- Choose Save diagnostic report… and attach the JSON file.
- If asked, choose Open log folder… and attach
ezytimer.log. - Tell us your Windows version, Zoom/Teams version if relevant, and what you expected to happen.
Useful links
- Install Guide
- After Purchase and Activation
- Event Files and Backups
- Operator Shortcuts
- iPad and Phone Remote Setup
- Camera Setup
- Stream Deck and Companion Setup
- Changelog
- Terms and License Agreement
- Privacy Policy
- Refund Policy
Contact
Email support@ezytimer.com. Include your diagnostic report where possible.